Shipping Policy

At Bahati Design, we process and dispatch all orders directly from Australia. We strive to fulfill every order promptly and ensure your items arrive safely.

Order Processing & Dispatch

• Processing Time: All orders made to order, and therefore processing times can vary between 5 to 10 business days (excluding weekends and Australian public holidays).

• Order Confirmation: You will receive a confirmation email upon placing your order and a second notification with tracking details once dispatched.

• Peak Periods: Processing times may extend during sales, holiday seasons, or new product collection drops.

Domestic Shipping Rates & Delivery (Australia)

Shipping fees are calculated based on order total and service level selected at checkout.

Service Option	Estimated Transit Time	Cost (AUD)
Standard Domestic	3–7 business days	Calculated at checkout (Free over $150.00)
Express Domestic	1–3 business days	Calculated at checkout

Note: Deliveries to regional or remote Australian addresses may require additional transit days.

International Shipping

We do not ship to international - australia only.

Order Tracking & PO Boxes

• Tracking: Once your parcel is scanned by the carrier, tracking updates can take up to 24 hours to display.

• PO Boxes & Parcel Lockers: We deliver to PO Boxes and Australia Post Parcel Lockers within Australia.

Damaged, Lost, or Missing Orders

If your package arrives damaged, or if your shipment is marked as delivered but missing, contact us within 7 days of the carrier delivery notification at shop@bahatidesign.com.au with your order number and photos of damaged packaging where applicable.